About these Terms of Sale
1.1 These terms of sale (“Terms of Sale“) apply when you use our website (available at corteizus.com) (the “Website“) to purchase products. By purchasing any goods that we might make available on the Website (including during “product drops”) (the “Products“) you confirm that you agree to these Terms of Sale. These Terms of Sale should be read alongside any specific terms and conditions applicable to the Products.
2. Where to find information about us and our Products
2.1 The Website is operated in the United Kingdom by 419Studios Ltd T/A CORTEIZ RULES THE WORLD (a company registered in England and Wales under the company number 11840690). You can find everything you need to know about us and the Products on the Website. If you purchase Products from us, we will also confirm the key information to you in writing during the checkout process.
3. Orders are not accepted until they are confirmed by us
Once we have accepted your order, we will send you an email to confirm that we have accepted. Please note that until you receive confirmation we have accepted your order, it is not confirmed.
4. Prices are set at our discretion
We will set, at our sole discretion, the price that may be payable in order to purchase Products. These prices and amounts can be varied by us at any point. Please check the relevant order page prior to completing any checkout process for the price payable for the relevant order.
5. We can reject orders
Sometimes we need to reject orders, which may come before or after we have confirmed them. Some of the reasons that we may need to reject an order include a Product unexpectedly becoming out of stock, because we can’t verify your age (where the product is age-restricted), because you or your delivery address is located outside of our delivery areas, the price of the relevant Product was misstated by us. When this happens, we let you know as soon as possible and refund any sums you have paid (if any).
6. Payment is taken at the point you complete the checkout process
We will take payment for all orders at the point you complete the checkout process for the relevant order. You will own your ordered goods once we have received payment in full.
7. We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the relevant Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
8. You are responsible for duties and taxes
When ordering Products from us that will be delivered outside of mainland UK you may be subject to import duties and taxes, which are levied once the relevant Products reach the specified destination. Any additional charges for customs clearance must be borne by you and we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. [Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.]
9. We’re not responsible for delays outside our control
In the unlikely event that our supply and/or sale of a Product is delayed by an event outside our control (for example, natural disasters, inclement weather, fire, war or a pandemic) we will aim to contact you as soon as possible to let you know about the delay. In the event that there is a delay we will do what we can to reduce it. As long as we do this, we won’t compensate you for the delay. However, if the delay is likely to be substantial you can contact us via our Customer Service Team (available at [email protected]) to discuss potential options as to how we can resolve the delay.
10. Products can vary slightly from their pictures and description
Whilst we do everything to ensure that images of the Products on the Website are accurate, a Product (or, where relevant, its packaging) may slightly differ from how it is displayed on your device.
11. You have a right to change your mind (but it is limited)
11.1 For most of the Products bought via the Website you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
11.2 You can’t change your mind about an order for:
11.2.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
11.2.2 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
11.2.3 goods that are made to your specifications or are clearly personalised; and
11.2.4 goods which become mixed inseparably with other items after their delivery.
11.3 If you change your mind about a Product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
11.4 To let us know you want to change your mind, contact us via our Customer Service Team (available at [email protected]) or fill in the form set out below and send it to us at the address listed:
(Complete and return this form only if you wish to withdraw from the contract)
To 419STUDIOS LIMITED, 128 City Road, London, United Kingdom, EC1V 2NX,:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
12. You have to return the Product at your own cost
You have to return any Products (and any free gifts provided with it) to us within 14 days of you telling us you have changed your mind. Returns are at your own cost, unless we told you we were going to be offering free returns when you bought the goods. You can send the Product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all, or within a reasonable time, we won’t refund you for the purchase.
13. Delivery timeframes are estimates
We will, wherever possible, give you an estimate of the likely timescales in which we will deliver your Products to you. We will make every effort to deliver your Products within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. We shall not be liable for any delay or failure by us to deliver your Products within the estimated timescales as a result of such delays. Please note that delivery of your Products may take longer during sale or other busy periods. If you would like an update on your Products and their delivery, please contact our Customer Service Team at [email protected].
14. Refused deliveries
If a delivery of the Product is refused by you and returned to us, you are responsible for or a return shipping costs. These costs will be deducted from any refund amount.
15. We only refund standard delivery costs
We don’t refund any extra you may have paid if you chose to have a premium delivery option (e.g. express delivery and/or delivery at a particular time or day).
16. International returns
16.1 For customers outside the UK, a flat processing fee will be applied to any returned Products. This fee will be deducted from the total refund amount.
17. We reduce your refund if you have used or damaged a Product
17.1 If you handle the Product in a way which would not be acceptable in a store, we will reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due. Our Customer Service Team (available [email protected] ) can advise you on whether we’re likely to reduce your refund.
18. When and how we refund you
18.1 If your Product is yet to be delivered, we will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind.
18.2 If your Product has been delivered and you are sending it back to us, we will refund you within 14 days of receiving the relevant physical goods back from you (or receiving evidence you’ve sent them to us).
18.3 We refund you by the method you used for payment and in the “currency” you used for payment. We don’t charge a fee for the refund.
19. You have rights if there is something wrong with your Product
If you think there is something wrong with your Product, you should contact us via our Customer Service Team (available at [email protected]). We honour our legal duty to provide you with products that are as described to you on the Website and that meet all the requirements imposed by law. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
20. We can change Products
20.1 We can always change a Product:
20.1.1 to reflect changes in relevant laws and regulatory requirements;
20.1.2 to update the price payable for the relevant Product for any future purchases; and
20.1.3 to make minor technical adjustments and improvements, for example to address a quality defect (these would be changes that wouldn’t impact the overall use of the Products).
21. We can withdraw any of the Products
We will aim to let you know, wherever possible, in advance if this is going to happen and we will aim to refund any sums you’ve paid in advance for Products which won’t be provided.
22. We can end our contract with you
22.1 We can end our contract with you and claim any compensation due to us if:
22.1.1 you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminder that payment is due;
22.1.2 you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product (for example, your accurate email address or payment details);
22.1.3 you don’t, within a reasonable time, either allow us to deliver the Product to you or collect it from us; or
22.1.4 you breach any applicable third party terms and conditions that may apply to the Product.
23. Prohibition on commercial resale
Our products are sold for personal, non-commercial use only. By purchasing from us, you agree not to purchase, use, market or distribute our products for commercial resale or other commercial purposes without our prior written consent. We reserve the right to refuse, limit or cancel any order that we believe, in our sole discretion, is intended for commercial resale. Any individual or entity found to be engaging in unauthorised commercial resale of our Products and may face order cancellation or legal action. This includes seeking the suspension or removal of unauthorised listings or website that display, sell or promote our Products without permission.
24. We don’t compensate you for all losses caused by us or our Products
24.1 We’re responsible for losses you suffer caused by us breaking these Terms of Sale unless the loss is:
24.1.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
24.1.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
24.1.3 Avoidable. Something you could have avoided by taking reasonable action. For example, following our care instructions.
24.1.4 A business loss. Relates to your use or purchase of a Product for the purposes of your trade, business, craft or profession.
25. We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice (available here corteizus.com).
26. You have several options for resolving disputes with us
26.1 If you have an issue, we would appreciate it if you contacted us first and gave our team an opportunity to resolve any problems you have with us or our Products as per our Complaints policy (available at [email protected]).
26.2 These Terms of Sale are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
27. Other important terms apply to our contract
27.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your Product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under these Terms of Sale. If you’re unhappy with the transfer you can contact us to end the contract within 7 days of us telling you about it and we will refund you (in accordance with Clause 17) any payments you’ve made in advance for Products not provided.
27.2 You can only transfer your contract with us to someone else if we agree to this. We may not agree unless there are exceptional circumstances that mean you have to transfer your contract to someone else.
27.3 These Terms of Sale are a contract between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
27.4 If a court invalidates some of these Terms of Sale, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
27.5 Even if we delay in enforcing these Terms of Sale, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.